If you are Aged and/or Disabled and having trouble getting to the local office, you may request a home visit. If you cannot keep your scheduled appointment, please notify the Compliance Specialist as soon as possible to reschedule. For households receiving more than $100 in SNAP benefits, a face-to-face or virtual interview is required.įace-to-face or virtual interviews are often scheduled to take place at a local Service Center or in our office located at 64 New York Avenue, NE. If you receive less than $100 in SNAP benefits, your interview can be conducted by phone. Why does Quality Control need to do an interview? If you are due to recertify or if must reapply for your SNAP benefits, that will still be done at the local Service Center or by whatever means are established by the Economic Security Administration. The Quality Control review is similar to but is not the same as or takes the place of the SNAP application or recertification process. All actions taken by the agency during the processing of your case will be reviewed by the Compliance Specialist which includes reviewing and verifying all statements made and documentation you provided during the application, recertification, mid-certification, or interim change process. The Compliance Specialist will conduct an interview with the Head of Household, Authorized Representative, or any other adult member of the SNAP household to discuss, review, and collect current verifying documentation to make sure you are receiving the correct amount of SNAP benefits. What happens during a Quality Control review? If you reapply for SNAP benefits, your eligibility will not be determined until you complete the Quality Control review. Refusal to cooperate will result in the termination of your benefits until you cooperate with the Compliance Specialist. The Quality Control Division understands that this process may be inconvenient because you are being required to provide some of the same verification documents you may have recently provided during the application or recertification process. If your case was selected for review, you must cooperate to continue receiving SNAP benefits. Yes! The Quality Control review process is federally mandated in accordance with CFR §§275.3(c)(5) and 275.12(g)(1)(ii). The Quality Control review process was put into place by the United Department of Agriculture, Food Nutrition Services to make sure that federal guidelines are being followed and to determine if households are eligible to receive the correct benefit amounts. Please keep in mind that your case can be selected more than once because the case selections are done randomly by a computer system. Anyone who receives SNAP benefits in the District of Columbia is subject to have their case reviewed no case is excluded from the random selection process. Your case was not selected by Quality Control because you did anything wrong.Ī computer system randomly selects cases each month by case number.Ī Compliance Specialist will then contact the head of household associated with that case number for an interview. Why was my case chosen by Quality Control? Who are the SNAP Quality Control Compliance Specialists?Ĭompliance Specialists are District Government employees responsible for handling Quality Control case reviews.
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